At times when your Internet connection is not working and you know that:
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your modem is connecting at a good speed
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you cannot get any Internet throughput (no websites, no email, no pings)
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you know that your firewall software is not blocking Internet access
then we recommend re-installing your TCP/IP.
NOTE: Please do NOT re-install TCP/IP unless you have first uninstalled any firewall software.
To re-install TCP/IP over your firewall will cause general protection faults within Windows.
Before continuing ensure that you have your Windows CD-ROM available. If you are not sure, do not continue but call the Helpdesk. Re-Install TCP/IP
Step 1
· Click on Start -> Settings -> Control Panel
Step 2
· In the Control Panel double click on the Network icon.
Step 3
· On the Configuration Tab, click once on TCP/IP (for Dial Up Adapter if you dial in, or Network Card if you connect through a LAN).
· Click the Remove button and then Yes, to confirm.
Step 4
· After TCP/IP is gone, click on Add.
Step 5
· Click on Protocol -> Add
Step 6
· Under Manufacturers select Microsoft, then TCP/IP on the right.
Step 7
· Click OK.
· Your computer may request that your Windows CD be inserted in the CD-ROM. Please follow the prompts.
Step 8
· Click OK again to close the Network properties.
· Your computer will request to restart.
· Click Yes.
Step 9
· After your computer has restarted, please attempt to connect to the Internet again.
· If you are still unable to connect please contact the Helpdesk .
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