|
This is what Maxnet customers have to say about the service they receive:
I wish to compliment your staff on their effectiveness during the late Friday resolution of Rangitoto DNS migration period. It is great to know that at quarter to 5 on a Friday people were willing to go out of their way to ensure successful operation of a customer's internet business.
If we needed a stressful episode to test Maxnet's effectiveness and support commitment you have exceeded all my expectations. Please pass on my many thanks to your staff and I have no hesitation in recommending Maxnet in the future.
Gavin Houston, Network Plus
Everything is great, the transition was relatively painless and our VPN performance is at least 150% faster (calculated by data through-put) and 500% more reliable.
Roy Wilford, NEC-Computers NZ Ltd.
(after switching from a competitor's wireless Internet service)
Very impressed with friendly staff and service to date.
Trevor Rogers, Retired Member of Parliament, Managing Director, TGR Helicorp Ltd
Superb support & service. Very Pleased.
Kevin Butler, Baksoft Group
Thanks for having what I can only describe as the best customer service structure I have seen in New Zealand from any company in any industry.
Scott G Alsweiler, Azrael Design Consultants
We have been telehousing a number of servers with Maxnet and using them for Jetstream services since February 2001 and have found their service to be excellent. We have had a few issues with our servers which they have been able to help us out with, which was beyond what I was expecting from a telehousing provider.
Their knowledge of Linux is exceptional and they have been able to help us out with several issues we have had. Quintin and the rest of the team have been able to help us out whenever we have had problems and this is usually done immediately and the problems have been fixed in a timely manner.
I do not know what the services of other housing providers are like in New Zealand, as I only have knowledge of Colossus in the US who we leased a server from for a year previously. In comparison to Colossus, Maxnet's support is superb. They are responsive and dedicated to getting problems solved. I would have no hesitation in recommending Maxnet to you and intend to do business with them for years to come.
Chris Hope, Internet Consultant, WEBENZ
Hi,
Technical Support team was awesome.
They were onto the problem ASAP and quick to call me and notify me of the issue. (I had actually seen the problem ocurring too - before I could call them they called me). I believe Alistar pulled the network connection within 2mins of the problem occuring. In my opinion, the guy is worth his weight in gold.
Bruce (whom I dealt with in the server room) was also excellent, helping with suggestions etc whilst I was trying to sort the problem out.
Not only were they quick off the mark but they were also understanding (and sympathetic) with reagdrs to what had happened...
We had been given a third-party software package that contained an older version of the Microsoft Desktop Engine for SQL. It did not have the latest patches included for the SQLSlammer worm, hence we got hit and away it went.
I was aware of the slammer worm myself but naturally assumed that the package provided to me (as new) was up to date in that respect. Certainly there was no mention made of "MSSQL Service pack 3" in the documentation - not good (I checked for it before installing).
I have since called the supplier of that package and asked them as to why they had not allowed for the slammer worm in a package that is still being released as a new product. I strongly suggested that they consider adding information on it for future sales.
Anyway, back to your guys. I have nothing but praise for them. Score: A+
One happy customer,
Cliff Field, E-What Limited
Dear Support,
Thank you for solving the problem so promptly.
For Customer Service I give you 11 out of 10.
Sincerely,
Ken B
I REALLY appreciate your support, and being connected with Maxnet. Keep up the good work.
Dan Martin
The tech support that I received was second to none I really appreciate the support I have had, and very couteous staff ,many thanks to you all.
Fred Kingsnorth
This was an incredibly quick response to my pleas for help. Thank you so much for your wonderful service. It is really appreciated.
Pauline W.
I would like to thank you for your helpful-friendly staff and technicians - GREAT STUFF
Donna H
I would just like to say that I commend the job you people do when you talk to people like me. I think your technicians have a lot of patience and again thank you for all your help. The service you give over the phone is great and please do not lose that as I certainly feel very comfortable in ringing the help line.
Marja W.
I have to say that I have had excellent help from your team although I have only spoken to Geoff and Te Aroha. Do these people not have a home to go to - they always seem to be on deck. So, so far, so good - thank you very much Maxnet. Although I have to say that as I only have my previous provider to compare you to - they shall remain nameless - I guess both these men would only have to be an 1/8 as good to appear 100% better. A back-handed compliment I guess but this previous service provider is probably your greatest asset. Now I have got that out of my system.................. Thank you - your service is excellent and so is Marie in accounts.
J.W.
... I would like to say that how kind, helpful, clear spoken and understanding he was. I really noticed that he didn't in anyway make me feel like I was thick because I didn't know as much as himself about computers.
Katrina Pei
... I am most impressed with the service you give, and Te Aroha was most helpful and also followed it up. The problem was resolved and I am a happy customer!!
Roger Clark
Oh how awesome you all are at Maxnet. Your support is great. I have always had the very best assistance when I call up. You never sound hassled on the other end (which must be hard sometimes). The problem was fixed at the time and I have had no other problems with it.
Linda Higson
Regarding the Maxnet Help Desk.........one word only - 'Fantastic'!
Brian Winter
I would like to say the service from your technical support team yesterday was brilliant. My problem was easily solved and I am now up and running again. The gentleman I spoke to was very patient and new exactly what he was doing. He explained everything in a way any non computer literate person could understand. I cant remember his name but I was most impressed with the service.
Katrina F.
A big thank you to maxnet and especially Te Aroha and Geoff for being so helpful and patient with a slightly technophobic newbie such as myself. Once again, fantastic follow up and customer support. You guys ROCK!!!
M.R.
I would like to make a positive comment about the technician who dealt with my concern. Geoff Gummer, I feel, went beyond the call of duty to give me in-depth information and assistance in solving the problem and I am very appreciative.
Renée Farrington
Problem solved .... As usual top class support and service, keep it up.
John Parkinson
The technician that I phoned was friendly and helpful.
Gerald Butler
I would like to say that being rural we have had many problems connecting... We have been internet users for 3 years and never had such good service! YOUR service had been connecting instantly and downloading faster!! Thank you and we will be recommending you to others!
Amy and Graeme Bright
The problem was resolved and as usual, the service provided was par excellence thanks to TeAroha on this occasion - Keep up the good work ...
Phil and Jaqui Scott
It's good to see the same helpfulness that characterised the early, smaller days of Maxnet continues as it grows.
Simon Young
(www.simonyoung.co.nz)
|
